The most commonly asked questions from people planning a move and awaiting arrival of the moving crew are answered below.
Please take a minute to browse the list on the left of this page in case your question has been asked before.
It is important not to leave your search for an international relocation company until the last minute. Give yourself plenty of time to arrange relocation quotations, appoint a relocation company and finalize all of your arrangements.
We recommend you make contact a minimum of four weeks prior to your planned moving date.
The cost of a relocation is based on the total volume of your goods. This is calculated by multiplying the length, breadth and height of the items, to give a total volume in cubic meters.
Your Relocation Consultant will be able to accurately measure your goods at the time of the survey and provide a relocation quotation based on this measurement.
No two relocations are the same, so Propack‘s quotation will be specifically tailored to your individual requirements.
But some things are always included:
The quotation will exclude any import duties or taxes due in various countries, quarantine examinations if ordered or storage if required.
Your Relocation Consultant will be happy to explain this to you during the survey.
Ideally, you should confirm dates as soon as possible, as dates are often booked up well in advance.
Propack will always do the utmost to match the dates you require, but please keep in mind that some days are busier than others, so it will help if you can be flexible.
While Propack‘s professional crew will always securely pack your belongings, it is important to remember that your goods will be traveling by ship, plane, truck or other mode of transport—each of which carries inherent risks.
Although Goods in Transit insurance is not included in the original quote we do offer insurance at a reasonable price that insures your shipment for damages up to the value you insure for.
Please contact us in order to get more information regarding our Goods in Transit insurance.
Each country has its own restrictions; but as a general rule, the following items should not be included in your shipment:
Please note that the above list is not exhaustive and Propack will be able to advise you of further prohibited items for individual countries.
Propack’s expert team of packers will take care of everything on the day.
Prior to their arrival:
Remember to keep separate any items you will need to take with you when traveling, including passports, money, travel documents, important paperwork, jewelry, valuables and suitcases.
Propack‘s packing team will expertly pack and wrap your goods ready for shipment.
All packers are fully trained and will make sure your possessions are well-protected and perfectly safe throughout the entire process of your relocation.
At destination, one of our partners will unpack your goods and dispose of any debris on delivery day at your new residence. Propack has been operating for more than 30 years and during that time we have established a big network of partners around the world.
Your goods can be stored at Propack‘s warehouse. The warehouse is heated and has state of the art security and fire alarm system.
If your goods have arrived at destination and your new residence is not ready most of our partners can store your goods until the residence is ready.
Before you depart we will infrom you about estimated time of arrival of your goods and our partners that will take care of your goods at destination.
When your goods are close to reaching its destination our partners will contact you in order to collect all the documents needed for customs clearance and set a date of delivery.
Many countries do require you to be present in order for your goods to clear customs, but different rules apply in each country.
Our employees will be able to confirm the regulations for the country you are relocating to.